Frequently Asked Questions


How can I get a quote?

Your in the right place! - To get a quote for our services, you have the option to either call our office on 0370 3500 988, e-mail your requirements to sales@trusthygiene.co.uk or alternatively complete our Online Web Form, which can be found on our website www.trusthygiene.co.uk


How do I place an Order?

Great stuff lets get these products on the way to you!  To place an order you can simply click on the Online Order section within our website www.trusthygiene.co.uk or you can place an order via e-mail at orders@trusthygiene.co.uk if either of these options dont work for you, please call our switchboard on 0370 350 0988 selecting opt 1 and one of our team will assist with your call.


Why do I need my waste to be managed?  
 
Legislation requirements mean we are required to deal with the removal of waste correctly.  All businesses who create waste need a professional company to carry our waste removal to avoid Fines or prosecution.


When are you open?

Our general office opening hours are 09.00-17.00 Mon-Fri   


What areas do you cover?

We predominantly cover the West Midlands and East Midlands but also cover other areas, please email our sales team who can discuss your requirements with you sales@trusthygiene.co.uk

What Waste Streams do you handle

Here at Trust Hygiene we handle both Offensive and Hazardous waste


Can I have additional collections/change my frequency?

No probelm at all! if you feel your service is not working for you, have a chat with one of our Sales team via sales@trusthygiene.co.uk who will be more than happy to take a look at your account and go through these changes with you.


Will COVID affect my collections?

Absolutley not we are trained in this area to work with the customer and their requirements in the safest way possible, whatever arrangments suit you best Trust Hygiene will be flexible around this to ensure we can continue to carry out your waste collection.


Do you work Bank Holidays?

We make collections services and deliveries every day of the year with the exception of Christmas Day, Boxing Day and New Year's Day, if you are unable to have a collection service or delivery on Bank Holidays please let us know at sales@trusthygiene.co.uk


Do I need to sign a contract?

Yes we do ask that you sign a contract prior to starting our services, it adds in security for both parties and confirmation you have agreed we can supply our services to you.


What is a Waste Transfer note/Duty of Care note?

A Waste Transfer Note/Duty of Care note is a document that details the transfer of waste from one company to another, this is a legal requirement to ensure we can trace where the waste is produced to where it is disposed of.


My collection has been missed?

Firstly, Please accept our apologies, although we strive to carry out every collection as planned there may be occasions where this does not happen, please get in touch with us at  sales@trusthygiene.co.uk and one of our friendly team will investigate for you.


How do I order more bags?

If you need more bags its not a problem, just give us a call on 0370 3500 988 or e-mail your requirements to sales@trusthygiene.co.uk


I need to suspend my services?

If you need to suspend any of your services please contact us via e-mail at sales@trusthygiene.co.uk and a colleague will assist


I have a query with my contract

Please have a chat with one of our Sales team via sales@trusthygiene.co.uk who will be more than happy to take a look at your query.


I wish to make a complaint

We are sorry to hear this and do hope this is something we can resolve, if you wish to make a complaint of any kind please email sales@trusthygiene.co.uk and one of our team will be happy to help you resolve any issues. 


How do you take payment

Our preferred method of payment is BACS however if this is not suitable please contact creditcontrol@trusthygiene.co.uk


Who do I contact with issues with my invoice

If you have any queries finance wise then please contact creditcontrol@trusthygiene.co.uk